VanAntwerp Attorneys, LLP
Phone: 606-618-0698

Internal company chat systems raise legal concern

Employers who manage sensitive client information or business strategies want to safeguard data from the public eye. Most companies set security systems in place to prevent leaks, but certain methods could backfire.

We have previously discussed how social media impacts the workplace, but now internal corporate chat systems are also gaining attention in the news. Some of these messaging platforms delete conversations too soon, risking liability for legal issues.

One chat system under scrutiny is Wickr. While not unlawful on its own, it could become a problem for businesses that have to keep records of dialogue. The law requires certain industries, such as financial or health services, to maintain a log of all emails and follow communication protocol.

However, these messaging systems can still provide enhanced security for companies, so employers should figure out the best way to use them.

To avoid running into compliance issues, business managers can:

  • Review the laws pertaining to communication and records within the industry
  • Set clearly defined rules for employees using the chat system
  • Consult a business formation attorney to receive personalized advice
  • Create additional ways to converse, such as email
  • Customize chat settings to keep certain information longer in compliance with the law

Good record-keeping is crucial to practice. It can save a company from disputes and confidentiality issues. Business owners should take a moment to review current practices and make sure they align with compliance laws.

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